Concord, NH
Dishonest owner.. Be aware. I made reservations several months ago for 3 nights around the Americans festival. Our sons 8th grade graduation was moved to the first night of our stay. I called the owner to discuss options. I was 1 day out of the 30'day window to cancel. The owner said he would attempt to rent my nights. He said to keep following on line to see the availability. He was successful in renting 2 of the 3 nights. He said "unless he could rent the 3rd night, I would LOSE MY ENTIRE amount paid for the original 3 days. As time drew near, he did he felt confident he would rent the 3rd night. I don't understand why he would on rent the 2 nights thus making the 1 night hard to rent. My wife spoke several times with the owner well before, during and after the weekend. We were told the people who rented the 2 nights cancelled their stay. Thus he charged me for ALL 3 nights. I understand the cancellation policy. There seemed to be poor communication and a genuine lack of caring regarding the nature of our situation. We even offered to be penalized the $100 for a change in plans, and would agree to having house credit that we could use later in the year. He refused to turn over the rental nights actually used. I am having my attorney look into the matter. There should be NO double dipping as in charging us and another for a stay. I have no way to know whether it was rented or not. The owner was NOT forthcoming with any information. I would recommend being very careful in making reservations here. We understand it is a business to make a profit, but given that the situation was out of our control, I would have expected much more understanding and an ability to assist us without losing our entire amount of our stay. Certainly, this could have and should have been handled FAR differently. The 2 parties should have been able to work out an arrangement where they were penalized for a change of plans BUT NOT TO HAVE THE ENTIRE AMOUNT BE CHARGED TO US. Especially after saying it was rented for 2 of the 3 nights. Consumer Be Aware.....This was for June 8,9,10 207. Our lawyer is working on the matter. We will follow up here and to the BBB when the matter is or IF it is dealt with.. Very disappointed with the owner and his conduct and potential falsehoods given us.
Best place to stay on the lake, the owners are very accommodating and the breakfast is unbelievably good. The views are awesome and sitting on the porch overlooking the water is incredibly relaxing. We have stayed twice so far and plan to again next summer, we love it!
The Smiths
Both Joe and Patti are wonderful hosts, they made us feel so welcomed very at home feeling! Loved Patti's cooking!! The Boat house b&b is now one our favorite places ...!! We will be back! :) And please be sure to take the boat ride, Joe's knowledge of the lake and surrounding area's was amazing! So happy we took the trip!
Amazing place to stay! Owners go above and beyond to make the stay special. The food is 5 star, best breakfast I've ever put in my mouth! Patti and Joe are in the perfect business! -Billy and Linda- Rockledge, fl
Attention to detail, friendliness and hospitality are all outstanding. The property itself has to be one of the best kept and most beautiful on Lake George. Recommend!
Boathouse Bed Breakfast is a US Lodging based in Bolton, New York. Boathouse Bed Breakfast is located at 44 Sagamore Rd, Bolton Landing, NY 12814, USA.
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